XTN-C4BD453 | WIFI AND END-USER SUPPORT OFFICER

We are hiring a WiFi and End-User Support Officer to join our Global Support Center, providing technical support for end users across a global enterprise environment.

Requirements

• Minimum 5 years of experience in Help Desk or Service Desk support.
• Strong understanding of networking fundamentals: IP addressing, DNS, DHCP, SSIDs.
• Proficiency with remote troubleshooting tools and ticketing systems (e.g., ServiceNow, Bomgar, Microsoft Teams).
• Excellent customer service, written, and verbal communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively in a shift-based environment.

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves