Yardi Support Specialist

The Yardi Support Specialist role provides support to Operations at the Regional and Property level, in working with Yardi (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.

Requirements

• Monitor ServiceNow queue and respond to client requests for support in a timely manner
• Document client requests and resolutions in ServiceNow
• Create knowledge articles (KBAs) within ServiceNow
• Ensure technology projects delivery of first-class quality within agreed budget and timeframe
• Daily interaction with users to assist with questions and corrections needed within the System
• Daily interaction as needed with various corporate departments to ensure accurate corrections are made
• Daily interaction with CAD Team to ensure Yardi system performance
• Assist with instruction on proper processes and procedures within the system
• Recommendations to Management when additional training is needed with individuals
• Assist users as needed for reporting and accounting questions within the System
• Assist with system errors and data anomalies as needed on daily basis
• Assist with set up of users and permissions within the system
• User and vendor troubleshooting within the system
• Track trends of service requests and work with clients to mitigate recurring incidents
• Prepare and understand client metric and status reports
• Additional assignments and projects as needed
• Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
• Drive stakeholder communication and stimulate business project parties’ engagement

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work