10330 – I.T. Service Management Analyst I

IT Service Management Analyst I at Hyundai AutoEver America, responsible for managing and supporting IT service management processes, ensuring alignment with best practices and business needs.

Requirements

• 1+ years of experience in a service desk, or IT Service Management, or IT Project Management
• Associate or Bachelor's degree in IT, Computer Science, or related field
• Proficient in using ticketing systems such as ServiceNow, Zendesk, Jira Service Management, or similar
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong customer service orientation
• Onsite 5 days a week

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance