161024_Manager Software Engineering_8_ORE-ServiceNow

We are seeking a Techno-functional Manager to lead the solution design and review of business process and system level changes. The ideal candidate will have experience on the ITSM ServiceNow platform, strong coding and integration skills, and a background in designing and implementing processes, workflows, and data.

Requirements

• 6 to 10 years' relevant experience on the ITSM ServiceNow platform as a developer or Functional Consultant
• Hands-on expertise in ServiceNow with strong coding, integration, data analysis, and problem-solving skills
• In-depth understanding of workflows across ITSM modules – Incident, Change, CMDB, Asset Management, and Service Request
• Experience with CSDM (preferably CSDM 3.0+), Expertise on Service Graph Connector for INTUNE/ Dynatrace and ability to perform day-to-day operations, root cause analysis for workflow issues, and solution implementation with developers
• CMDB expertise is a must. Should have practical experience handling ServiceNow CMDB and CSDM processes
• Should have 'built' solutions, workflows, and integrations
• Strong background in designing, implementing, and analyzing processes, workflows, and data
• Require a technical expert who can work hands-on at the ground level
• Experience of Standardizing/Improvising ITIL processes and functions' implementations in large technology engagements & full life cycle implementations
• Experience in working with various levels of IT Service management internally and Client organization and ability to meet client's deadlines
• Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes
• Experienced in IT enablement of respective business function - Process Design, Process Implementation and Process Support
• Experience in working in large teams in functional and technical streams
• Experience & knowledge of Agile methodologies
• ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification are also an added advantage
• Great written and verbal communications skills (including report writing)
• Knowledge of enterprise IT environments
• Experience of working in a fast moving and changing large enterprise IT environment
• Intermediate knowledge of IT risk management, project management and technical problem resolution
• Experience on running reports on ServiceNow using Reports and Performance Analytics

Benefits

• Training
• Career growth opportunities
• Work-life balance