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EMW, Inc.
2025-0176 Process Definition Support Services (NS) - MON 9 Jun
Join EMW, Inc. in Braine-L'Alleud as a Process Definition Support Services expert. Leverage your 10+ years in ITSM, focusing on ServiceNow for Incident Management. Competitive salary and benefits included.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 27, 2025
Process Definition Support Services for Service Request and Incident Management Process engineering support. The position requires a qualified Service provider to deliver efficient and effective Service Request and Incident Management Process definition and support services, focused on commercial technologies augmenting the capabilities of the Purchaser.
Requirements
- At least 10 years experience and proficiency in IT Service Management (ITSM) systems (e.g., ServiceNow, BMC Remedy)
- At least 5 years experience in process frameworks (e.g. Scrum, Agile)
- At least 5 years experience in and deep understanding of ITSM engine logic, modules and workflows supporting forms and questionnaires
Benefits
- Competitive salary
- Benefits package
Requirements Summary
At least 10 years experience in IT Service Management (ITSM) systems and 5 years experience in process frameworks and ITSM engine logic
