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A&O IT Group
Desktop Support Engineer
Join A&O IT Group as a Desktop Support Engineer in Beerse. Leverage ServiceNow for incident management, support Windows environments, and enhance user experience.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 29, 2025
We are seeking a Desktop Support Engineer to handle Incidents and Service Requests, provide services to End Users, and perform daily health checks to End User Devices and Network attached devices. The role involves providing effective Deskside Support Services in accordance with the appropriate Performance Standards.
Requirements
- 1-3 years' experience in Windows Desktop support
- Fluent Dutch and English language skills
- Experience in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
- Proven analytical, troubleshooting, and problem-solving skills
- Ability to multi-task, determine priorities, and meet SLA's
- Excellent communication, rapport building, and internal customer service skills
- Comprehensive experience in AV equipment support
Benefits
- Annual salary: €29,000 - €32,000pa
- NO AGENCIES
Requirements Summary
1-3 years of Windows Desktop support experience, fluent in Dutch and English, and experience with Windows 7-10, Microsoft Active Directory, and AV equipment support
