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EXL
240073-Assistant Vice President
AVP ITSM Leader at EXL, Noida. Lead change management, CAB governance, release & problem management. ServiceNow ITSM/ITOM expertise required. ITIL certified preferred.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 25, 2025
We are seeking a highly skilled ITSM leader to join our team. The ideal candidate will have extensive experience in setting up ITSM processes and governance, chairing Change Advisory Boards (CAB), reviewing all technology changes for adherence, ensuring compliance, and managing release management and problem management.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience in IT change management, including setting up processes and governance frameworks
- Strong understanding of ITIL principles and practices
- Excellent leadership and communication skills
- Ability to manage multiple priorities and work under pressure
- Strong analytical and problem-solving skills
- Experience with compliance and regulatory requirements in the IT industry
- Familiarity with release management processes and best practices
- Good exposure to ServiceNow ITSM and ITOM modules
- Extensive experience in problem management and incident management
Requirements Summary
Bachelor's degree in IT or related field, 5+ years of IT change management experience, and strong ITIL knowledge
