2nd Line Technical Application Support Analyst UK&I

Experian is a global data and technology company seeking a 2nd Line Technical Application Support Analyst to provide advanced support and consultancy for clients and internal teams. The successful candidate will have 3+ years of experience in application/customer support and excellent communication skills.

Requirements

• 3+ years of experience in application/customer support
• Fluency in English, both written and verbal
• Excellent communication skills, including proficiency in writing reports and presenting technical work
• A creative and inquisitive mind, focused on solving data and analysis problems
• Logical approach to incident resolution
• Understanding of ITIL terminology and the ability to work in an ITIL-focused environment
• Experience with using ServiceNow
• Experience in cloud technology, specifically AWS, and supporting Kubernetes-based applications
• Experience with Windows Server configuration, monitoring, and troubleshooting
• Experience with Red Hat Linux configuration, monitoring, and troubleshooting
• Working knowledge of SQL
• Knowledge of software configuration
• Knowledge of Apache Tomcat and IIS
• Experience with observability tools such as Dynatrace and Splunk

Benefits

• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.