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ThinkMarkets
IT Support Analyst
Join ThinkMarkets in Sofia as an IT Support Analyst. Leverage ServiceNow skills to support trading platforms. Competitive pay, health benefits, and 25 days leave.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 7, 2025
ThinkMarkets is a global financial technology company looking for an IT Support Analyst to join their Sofia office. The role involves supporting mission-critical trading platforms and related infrastructure.
Requirements
- Proven experience as a Helpdesk Technician or other customer support role
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication and interpersonal skills
- Familiarity with helpdesk systems (e.g., Zendesk, Freshdesk, ServiceNow)
- Degree or diploma in IT, Computer Science, or relevant field is a plus
Benefits
- Highly competitive remuneration
- 25 days annual paid leave & 1 day Birthday leave
- Health insurance & Dental Care for you, spouse, and kids under 18
- Fully covered Multisport card
- Employee Assistance Program
- Fresh fruits, nuts, healthy snacks, and beverages
Requirements Summary
1-2 years of experience in a helpdesk or customer support role, degree in IT or relevant field, and knowledge of helpdesk systems
