3780055-Senior Executive

Seeking an experienced 24x7 Support Engineer / IT Operations Engineer to ensure continuous and uninterrupted operation of critical IT systems and infrastructure by providing round-the-clock monitoring, support, and rapid incident response.

Requirements

• Monitor IT infrastructure, systems, and applications 24x7 to ensure optimal performance and availability.
• Respond to incidents, alerts, and outages in real-time and follow standard operating procedures for resolution or escalation.
• Perform root cause analysis and document incidents, resolutions, and preventive measures.
• Work in rotational shifts (including nights, weekends, and holidays) to provide continuous operational coverage.
• Coordinate with L2/L3 support, vendors, and other internal teams for advanced troubleshooting and escalation.
• Execute routine operational tasks such as system health checks, backup monitoring, batch job status validation, and performance tuning activities.
• Maintain and update technical documentation, SOPs, and knowledge base articles for operational reference.
• Ensure adherence to SLAs, security standards, and compliance policies during all support activities.
• Participate in change management processes and support planned deployments or patching activities during off-business hours.
• Continuously improve system monitoring, alerting thresholds, and automation for routine tasks.
• Provide handover reports at the end of each shift to ensure seamless transition between teams.