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EXL
4664091-Senior Assistant Vice President
Senior ITSM Leader at EXL, Noida. Lead change management, CAB governance, release & problem management. ServiceNow expertise required. 5-10 yrs IT experience, ITIL certified. Health insurance, PTO, professional development.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 13, 2025
We are seeking a highly skilled ITSM leader to join our team. The ideal candidate will have extensive experience in setting up ITSM processes and governance, chairing Change Advisory Boards (CAB), reviewing all technology changes for adherence, ensuring compliance, and managing release management and problem management.
Requirements
- Change Management Process and Governance
- Chairing CAB
- Technology Change Reviews
- Compliance
- Release Management
- Risk Management
- Stakeholder Communication
- Continuous Improvement
- Data and AI Utilization
- Team Management
Benefits
- Comprehensive health insurance
- Retirement plan
- Paid time off
- Education assistance
- Professional development opportunities
Requirements Summary
5-10 years of experience in IT change management, ITIL principles, and problem management
