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EXL
4664091-Senior Assistant Vice President
Senior ITSM Leader at EXL, Noida. Expert in ServiceNow ITSM modules: Change, Release & Problem Management. Lead CAB, ensure compliance, manage governance. Bachelor's IT required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 13, 2025
We are seeking a highly skilled ITSM leader to join our team. The ideal candidate will have extensive experience in setting up ITSM processes and governance, chairing Change Advisory Boards (CAB), reviewing all technology changes for adherence, ensuring compliance, and managing release management and problem management.
Requirements
- Change Management Process and Governance
- Chairing CAB
- Technology Change Reviews
- Compliance
- Release Management
- Risk Management
- Stakeholder Communication
- Continuous Improvement
- Data and AI Utilization
- Team Management
Requirements Summary
Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management, including setting up processes and governance frameworks
