4M India - ServiceNow Delivery Lead

We are looking for a ServiceNow Delivery Lead to join our enthusiastic team for Managed Services, delivering high quality solutions, and contributing to customers' success.

Requirements

• Demonstrate ownership of assigned work and lead teams.
• Manage Support contract and delivery of projects throughout life cycle.
• Leading a medium- large size team of consultants.
• Seek to continuously improve team efficiency and customer satisfaction.
• Assist client in their success path and building road map.
• Effectively manage and collaborate closely with business requester and internal stakeholders
• Contribute and encourage internal knowledge sharing and asset generation within team.
• Come up with innovative ideas and solutions to ensure cost effectiveness.
• Lead cross functional and technical discussions and decision making.
• Monitor and meet the KPIs
• Support growth of Junior colleagues by knowledge sharing and trainings.
• Contribute and work together with different project and delivery team with in same business unit ensuring customer success.
• Ensure high utilization and motivation among team members.
• Lead Service Management meetings with clients and create Service delivery reports.

Benefits

• Competitive salary
• Provident fund
• Holiday allowance (24 days for a full-time contract+10 National Holidays)
• PF scheme
• Employee/Family Group Insurance
• Modern laptop
• Internet, transportation, and phone allowance
• A modern, flexible, and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world and a great team spirit