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Tecnológico de Monterrey
Academic Support Specialist
Join Tecnológico de Monterrey as an Academic Support Specialist in Monterrey. Leverage ServiceNow skills in hiring, user interactions, and process improvement.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
July 25, 2025
The Academic Support Specialist will participate in the hiring process of professors, ensure the registration of candidates, and collaborate with other teams to provide an extraordinary experience in the hiring process. The role involves attending to academic requests, registering interactions with users, and identifying opportunities for improvement.
Requirements
- Degree in Licenciatura or Ingeniería
- 1.5 or 2 years of experience in hiring processes, management of dossiers, administrative processes, and Human Resources
- Intermediate level of English (B1)
- Knowledge or practice with CRMs (ServiceNow, SAP HCM or others)
- Office software
- Follow-up of KPIs, result orientation, client orientation, self-management, etc.
Benefits
- Opportunity to work in a collaborative culture based on inclusion, meritocracy, and respect
- Possibility to work in a university environment with a focus on innovation and education
Requirements Summary
1.5-2 years of experience in hiring processes, management of dossiers, administrative processes, and Human Resources, intermediate English, knowledge of CRMs and Office software
