Account Escalation Manager

ServiceNow is changing the way people work. We are seeking an Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during an account-level escalation. The role involves establishing a trusted short-term advisor relationship to ensure customer satisfaction with our products and services.

Requirements

• 5+ years of relevant experience in support, Account management, escalations and critical incident management.
• Proven experience in similar roles in Enterprise Software companies, such as technical account management, program or project management, or other leadership positions within account teams.
• Excellent written and verbal communication skills, with strong presentation and facilitation skills including proficiency in Excel, Word and PowerPoint.

Benefits

• We strive to create an accessible and inclusive experience for all candidates.
• Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
• All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.