Administrator - L1

Work with us as an Administrator - L1 to resolve, maintain and manage client's software/hardware/network based on service requests raised from end-users.

Requirements

• Imaging and supporting desktops, laptops, and mobile devices.
• Pushing software in SCCM
• Familiar with Microsoft Intune
• Assisting with a monthly inventory scanning of hardware
• Understanding of prioritization of SLAs
• Windows 10, Windows 11 and Mac OS familiarity.
• Remote access tools (EMA, SCCM Remote, RDP, WebEx, MS Teams)
• Strong writing skills and strong customer service skills.
• Team work with local and remote teams
• Technical skills – Basic understanding of ServiceNow tool
• Time management – Tech needs excellent time management skills and should be able to set priorities when handling multiple cases
• Team collaboration – Should have collaborating skills, should be good team members help self-team and other team members when need arise.

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options