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Abacus Technology
Help Desk Support Specialist I
Join Abacus Technology as a Help Desk Support Specialist I in Spring Lake, NC. Leverage ServiceNow skills to support Army IT systems and users. 1+ year IT experience required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
April 30, 2025
Abacus Technology is seeking a Help Desk Support Specialist to provide technical support for Army IT systems, networks, and end-users at Fort Bragg. The role involves assisting users with troubleshooting, configuring devices, and providing basic training, while also maintaining system security and infrastructure. This is a full-time position.
Requirements
- 1+ years experience in IT support, troubleshooting, and IT operations
- Bachelor’s degree in a related field (desired)
- Security+ or equivalent certification required (or MCSA cert in 6 months)
- MCSA certification desired
- ITIL Foundations training desired
- Basic knowledge of Windows operating systems, network configurations, and user account management
- Experience setting up and troubleshooting user accounts, software applications, and peripheral devices
- Experience replacing and configuring computer components
- Strong customer service skills
- Familiarity with Army IT security policies and Active Directory
- Experience using ITSM tools (Servicenow, Remedy, or Army-specific ticketing systems)
- US citizenship and current Secret clearance
Requirements Summary
1+ years of IT support experience, a Bachelor's degree (desired), and an ITIL or MCSA certification. Must be US citizenship and have a valid Secret clearance
Apply now
Spring Lake
|
North Carolina
United States
Entry Level
In-Person
Full Time
