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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Pune. Leverage ServiceNow ITSM skills to manage client software/hardware, ensuring 100% SLA adherence.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 20, 2025
The Administrator - L3 role involves resolving, maintaining, and managing client software, hardware, and network based on service requests raised from end-users. The purpose is to ensure client satisfaction by adhering to defined SLAs.
Requirements
- 3-5 years of experience
- ServiceNow - IT Service Management
Benefits
- 100% adherence to SLA/ timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Requirements Summary
3-5 years of experience, ServiceNow - IT Service Management, 100% adherence to SLA/ timelines
