Senior Consultant | ServiceNow | Mumbai | ServiceNow

The job description is for a Senior Consultant position in the ServiceNow team at Deloitte South Asia LLP, based in Mumbai. The candidate will work on ServiceNow implementations, configuration, and troubleshooting, and must have experience in ITSM+ integration, ITOM, and other related areas.

Requirements

• Skills-ITSM+ Integration/ ITOM / HRSD / IRM /GRC
• Experience in ITSM+integration/ ITOM / ITAM / ITBM / IRM /GRC / HRSD module with experience in implementation, configuration, updates & troubleshooting.
• Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
• In depth Understanding of ServiceNow Discovery, Service Mapping technologies such as MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes.
• Good exposure to Event Management using ITOM workspace.
• Configuration experience of Noise Reduction and Alert grouping.
• Experience with AIOps for Alert o-relation using AI/ML
• Auto Remediation using AIOps
• Working knowledge of Network topics such as NMAP and credential less discovery
• Experience working wit Agentless and Agent based discovery
• Good to have if prior experience working with another Discovery application like HP uCMDB or BMC atrium etc.
• Good knowledge of ServiceNow CMDB & CSDM data model
• Experience and solutioning capabilities using Scoped Application
• Knowledge and experience working on Service Catalog, Portal and Building Catalog items.
• Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
• Ability to perform research into technology partner or other vendor solutions in context of client requirements for integration
• Ability and fluency with Platform methodologies such as Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies and actions.
• Fluency with the latest platform features of latest ServiceNow release such as ROME.
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTP
• Understand the ServiceNow eco-system & working knowledge across one or more products apart from ITSM such as HRSD, GRC, SecOps, CSM etc.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Flexible work arrangements
• Employee relocation assistance
• Comprehensive benefits package
• Professional development opportunities
• Recognition and rewards for outstanding performance