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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Pune. Leverage your 3-5 years of ServiceNow development experience to manage client software/hardware/network issues.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 29, 2025
The Administrator - L3 role is responsible for resolving, maintaining, and managing client's software/hardware/network based on service requests raised from the end-user as per defined SLA's. The purpose of the role is to ensure client satisfaction, timely response of tickets, and adherence to quality parameters.
Requirements
- 3-5 years of experience
- Servicenow-Development experience
- Mandatory skills: Servicenow-Development
Benefits
- 100% adherence to SLA/ timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Requirements Summary
3-5 years of experience, Servicenow-Development experience, Mandatory skills: Servicenow-Development
