CBS-Markets-Ops And Reporting-ServiceNow Alliance Operations Support Specialist

The Alliance Operations Support Specialist will provide ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects.

Requirements

• Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting
• Should have a technology aptitude, technology exposure through experience or academics
• Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.
• Should be excellent with MS Excel and Powerpoint, Power Bi skills would be an added advantage
• Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
• Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution
• Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates
• Excellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance.

Benefits

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.