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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Chennai. Leverage your 3-5 years of ServiceNow experience to manage client software/hardware issues, ensuring timely resolutions and zero escalations.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 12, 2025
The Administrator - L3 role is responsible for resolving, maintaining, and managing client's software/hardware/network based on service requests. The role requires ensuring timely response, maintaining quality parameters, and tracking tickets from acceptance to resolution.
Requirements
- 3-5 years of experience in ServiceNow - Platform Core
- 100% adherence to SLA/timeliness
- Zero customer escalation
- Client appreciation emails
Benefits
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Requirements Summary
3-5 years of experience in ServiceNow, 100% adherence to SLA/timeliness, and zero customer escalation
