Administrator - L3

We are seeking an Administrator - L3 to resolve, maintain, and manage client software/hardware/network issues. The ideal candidate will have experience with ServiceNow Integrations and Automation and 3-5 years of experience.

Requirements

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/server/system/storage/platform/infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep

Benefits

• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide an acceptance and immediate resolution to the high priority tickets/service
• Maintain timely backup of important data/logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction