Administrator - L3

The purpose of the role is to resolve, maintain and manage client's software/hardware/network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction. The role involves ensuring timely response of all the tickets raised by the client end-user, performing root cause analysis of the tickets raised, and providing acceptance and immediate resolution to high-priority tickets/service.

Requirements

• 3-5 years of experience
• Servicenow-Development experience
• Reinvent your world. We are building a modern Wipro.

Benefits

• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer