Administrator - Server

As a Tier 1 Hosting Analyst, you will partner with the Merkle business to provide effective and timely solutions to technological requests and incidents, utilizing on-the-job training to learn new Enterprise-class technologies.

Requirements

• Analytical mindset, detail oriented
• Associates degree or higher in Information Technology, Computer Science, or related fields of study
• 1 year of Helpdesk or customer service experience, with bonus if ServiceNow was the ticketing platform used
• 1-3 years of experience with Enterprise technology support, with a focus on Windows and Linux servers
• CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications
• Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.)
• Basic understanding of Enterprise data center concepts (server storage, networking, server administration)
• The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines
• Exemplary etiquette with customers
• Clear English communication skills, both orally and in writing

Benefits

• Monitor and act on high-severity incidents and requests
• Escalate issues as defined in documented escalation procedures
• Follow incident/request management best practices
• Triage and support Windows and Linux server environments
• Provision/decommission servers following documented SOPs
• Process and troubleshoot access requests to various platforms through Active Directory and Okta
• Provide application support for Enterprise shared platforms
• Perform server maintenance and patching
• Continuously contribute to documentation in the Knowledge Base
• Consistently learn new systems and skills
• Uphold and promote dentsu’s core values and culture
• Other duties as required