Agent, CSC

We are looking for a Service Desk Agent to provide first-level technical support to end users across the organization, troubleshooting hardware, software, and network-related issues, and ensuring timely and efficient resolution to maintain business continuity and user satisfaction.

Requirements

• Serve as the first point of contact for end users seeking IT assistance via phone, email, or ticketing system.
• Diagnose and resolve basic to moderately complex technical issues related to hardware, software, network, printers, and mobile devices.
• Accurately log and manage support tickets using a Service Management tool (e.g., ServiceNow, Jira, BMC).
• Escalate unresolved issues to appropriate support teams following defined escalation procedures.
• Guide users through troubleshooting steps and provide clear and concise communication.
• Assist with user account management, including password resets and access requests.
• Support onboarding and offboarding activities such as equipment setup and system access provisioning.
• Follow IT policies, procedures, and documentation standards.
• Maintain a high level of customer service, professionalism, and urgency in all interactions.

Benefits

• Competitive, above-average compensation
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job