Support Engineer L2 - PL/SQL /Shell (SAPPHiRE & GS

This is a Support Engineer L2 position within the SAPPHiRE and GS projects. The role focuses on troubleshooting SQL and PL/SQL issues, log analysis, and performance monitoring. The company values a strong problem-solving, communication, and collaborative approach to support.

Requirements

• Solid understanding of Oracle architecture, user management, and performance monitoring.
• Proficient in writing, debugging, and optimizing SQL queries.
• Competent in using Linux command-line tools for log analysis, file management, and process monitoring.
• Basic shell scripting skills for automating support tasks and log parsing.
• Familiarity with tools like Oracle Enterprise Manager, Nagios, or custom monitoring dashboards.
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
• Strong analytical and communication skills.
• Ability to participate in application deployments and document known issues.