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EY
Agile-Technology Consulting - IT Service Management - Senior
EY Senior ITSM Consultant (Kochi) - Lead ServiceNow implementations across ITSM, ITOM, ITAM modules. 7+ yrs exp, ITIL 4 cert required. Drive transformation & client relationships.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 19, 2025
Join a dynamic team within the Technology Strategy and Transformation group, part of the Technology Consulting practice. This high-profile role offers the chance to leverage your consulting expertise to foster client relationships and drive impactful IT Service Management (ITSM) initiatives.
Requirements
- 7+ years of ITSM consulting experience
- ITIL 4 Foundation certification required
- Functional knowledge of ServiceNow modules (ITSM, ITOM, ITAM, EA, GRC, IRM)
- Excellent communication and stakeholder management skills
- Ability to translate complex requirements into actionable strategies
Requirements Summary
7+ years of ITSM consulting experience, ITIL 4 Foundation certification, and functional knowledge of ServiceNow modules
