AI Architect, Delivery Acceleration

ServiceNow is looking for an AI Architect, Delivery Acceleration to partner with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI-first implementation and adoption experience for ServiceNow's customers. The role involves designing, productizing, and piloting agentic & generative AI-first setup and implementation experiences, driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects.

Requirements

• 5+ years of solution architecture experience across multiple AI platforms, workflows, vendor products, and AI
• Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are nice to have
• At least 5 years of experience in a technology advisory or implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs