AI Solutions Architect

We are looking for an experienced AI Solutions Architect to join our AI Solution Services team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product.

Requirements

• B.Tech/B.E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field
• 14+ years of relevant experience in the design, development, and implementation of AI-driven solutions
• Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation
• Experience working with WebSockets for implementing real-time communication in support interfaces
• Ability to develop custom web scraping solutions to extract structured data from various sources
• 5–8 years of hands-on coding experience in Python and/or JavaScript
• Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow
• Demonstrated success implementing conversational AI for customer-facing applications
• Strong understanding of intent classification and entity extraction techniques for support queries
• Experience with support ticket analytics and automated response systems
• Familiarity with omnichannel support integration (chat, email, voice, social media)
• Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation
• Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact
• Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Benefits

• Vibrant and dynamic work environment
• Mutiude of benefits