Americas Learning & Development Project Specialist (Senior) - EY Global Delivery Services

As an Americas Learning Projects Specialist – Senior Associate, you will provide advanced operational, process, and technology support to learning projects or programs. This includes supporting functions and processes within learning, including the quality assurance of learning documentation, collection of documentation required for internal reviews and analysis, as well as the maintenance outcomes of learning items in our internal systems.

Requirements

• Support project management efforts for a portfolio of less complex learning projects or programs
• Create and maintain project/program documentation, including project plans and timelines
• Communicate progress, barriers, risks, and benefits to team members and clients to ensure project success
• Complete or collect all documentation required for Course/Item publication, Course/Item revision and item assignment
• Complete quality checks on data related to the content development process and on required documentation for publication
• Maintain a comprehensive knowledge and awareness of the item and program publication process and item revision process
• Maintain facilitator and participant materials repository in SharePoint
• Support reporting, maintenance processes, and communication efforts related to learning projects
• Offer operational reporting and analysis, suggesting improvements based on workflow and process analysis
• Respond to the needs of managers, sponsors, and stakeholders, identifying immediate solutions and facilitating cross-project solutions
• Update learning team resources (e.g., SharePoint, OneNote) to maintain content relevancy