Analista de Infraestrutura de TI I

A Serasa Experian is the first and largest Datatech in Brazil. Leader in intelligence solutions for risk and opportunity analysis, focused on credit, authentication, and fraud prevention journeys. We have 22,000 people operating in 32 countries and are investing every day in new technologies, talented professionals, and innovation to help all clients maximize each opportunity.

Requirements

• Monitor the data orchestration environment (Apache Airflow), ensuring that pipelines are operating correctly.
• Collaborate on support in a mission-critical environment, focusing on availability and reliability.
• Support in treating low and medium complexity incidents, with collaborative action in critical incidents.
• Follow the execution of DAGs and automated tasks, using observability and log analysis tools.
• Participate in the operational routine of the Operations Center (EGOC-BR), focusing on resilience and data continuity.
• Collaborate in the war room for the solution of critical incidents in the IT environment, escalate and communicate the incident status to the IT and business areas;
• Focus on crisis resolution, collecting opportunities for process improvement and preparing a chronology of actions during the incident life cycle;
• Follow up on meetings and execute changes in the IT environment;
• Management and prioritization of incident backlog, requests, and problems.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement