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Mars
Digital Experience Analyst
Digital Experience Analyst at Mars, São Paulo. Manage incidents, enhance data quality, monitor feedback. ITIL/ITSM certified preferred. Power BI skills required. Competitive salary, learning support.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 7, 2025
The Digital Experience Analyst will serve as a secondary point of contact for incident management, maintain data quality, monitor user feedback, and promote customer-centric behaviors across technology teams.
Requirements
- ITSM certification (e.g., ITIL) - preferred
- Training in Design Thinking or User Experience - preferred
- Good understanding of the functional area gained through formal education or a good amount of practice (ex, service desk or customer care centres)
- Data analysis skills using Power BI or similar tools (Databricks experience is a plus)
- Foundational understanding of IT systems and support processes
- Excellent verbal and written communication skills in English
Benefits
- Industry competitive salary
- Benefits package
- Company bonus
- Best-in-class learning and development support
- Access to Mars University
Requirements Summary
ITSM certification, training in Design Thinking or User Experience, and good understanding of the functional area are preferred
