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Zup Innovation
Analista de Infraestrutura e Suporte Sênior
Senior Infrastructure & Support Analyst at Zup Innovation, São Paulo. Expert in Windows/Linux, ServiceNow ITSM, Active Directory, MDM tools, networking. Manage IT infrastructure, security, automation. Comprehensive benefits included.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 8, 2025
We're looking for a Senior Infrastructure and Support Analyst to work on IT infrastructure and support at TiCorp, collaborating with multidisciplinary teams to ensure availability, reliability, and security of services, as well as contributing to the evolution of processes and employee satisfaction.
Requirements
- Experience with Windows 10/11 operating systems (installation, configuration, and troubleshooting)
- Experience with Linux (Ubuntu and/or Red Hat) in both basic and advanced activities
- Knowledge of MDM tools such as EndPoint Central and Microsoft Intune
- Experience with Windows Autopilot (device provisioning and automation)
- Administration of Active Directory and Azure Active Directory (Entra ID) – creation and maintenance of users, groups, and permissions
- Domain knowledge of TCP/IP, DHCP, DNS, VPN, VLAN, and corporate Wi-Fi
- Experience with firewalls, switches, and routers (Cisco, Meraki, or similar)
- Use of monitoring tools such as Zabbix, Datadog, or Grafana
- Application of security policies, corporate antivirus, and prevention practices
- Experience with ITSM tools (such as ServiceNow)
- Ability to create and execute scripts in PowerShell and Bash
- Use of remote access tools for user support
- Interest or knowledge in Prompts GPT and use of AI for task automation
- Experience in hardware and software inventory management (Intune or SCCM)
- License management and software compliance
- Administration of Google Workspace and Office 365 (Exchange Online, Teams)
- Knowledge of corporate backup and network printers
- Familiarity with ITIL best practices and IT governance (COBIT)
Benefits
- Career
- Education assistance
- Internal development tool
- Internal guilds and study groups
- Health and well-being
- Health plan
- Dental plan
- Medication purchase partnership
- 24/7 telemedicine
- Free online therapy
- Wellhub
- Extended maternity leave
- Extended paternity leave
- CAZ – Central de Atendimento a zuppers
- Financial comfort
- Meal voucher and food allowance
- Life insurance
- Transportation allowance
- Nursery allowance
- Telephone plan allowance
- Participation in Profits and Results
Requirements Summary
2+ years of experience in IT infrastructure and support, with expertise in Windows, Linux, MDM tools, and ITSM platforms
