ANALISTA DE SUPORTE PL (cidade Garuva)

Sonepar is seeking a PL Support Analyst for their Campinas, Brazil office. The role involves diagnosing and resolving issues with workstations, software, and hardware, as well as managing IT assets and supporting customer interaction. Sonepar is a family-owned independent company focused on global distribution of electrical, solutions, and related services.

Requirements

• Call center via ServiceNow or in-person
• Diagnosis and resolution of problems in workstations, software, and hardware
• Support to the Office, corporate email, printers, networks, and access
• Installation and configuration of operating systems and applications
• Creation and maintenance of users in internal systems (AD, email, etc.)
• Escalation of calls to higher levels when necessary
• Registration and documentation of performed activities
• Support in the maintenance of IT inventory and asset control