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Marsh McLennan
Analyst – IT Problem Management (Root Cause Analysis Investigations)
ServiceNow Problem Management Analyst at Marsh McLennan, Kuala Lumpur. Root cause analysis, incident prevention, infrastructure support. Bachelor's degree, 4+ years experience required. ITIL/ServiceNow certification preferred.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.
Requirements
- At least a Bachelor’s degree with 4 years of working experience
- Proven ability in Problem Management
- Experience in managing conflicting priorities and implementing improvements to ensure issues do not recur
- Experience in applications, databases, infrastructure, or other related technology support role
- Strong problem-solving abilities, with the capacity to think innovatively and adapt quickly
Requirements Summary
At least 4 years of working experience, Bachelor’s degree, and strong problem-solving abilities
