ANALYST - Telephony

We are seeking an Analyst to join our team in Bangalore, India. The successful candidate will be responsible for working on issues and requests related to Telephony and other related services, ensuring the support of 80k users worldwide. The role involves coordination with Telephony team members, Service Desk, and Local Support for operations and maintenance of Mobile Devices in an Enterprise Environment and other Office 365 services.

Requirements

• Strong knowledge on Telephony services.
• Actively collaborate with all Business Partners, Carrier & End user to take required decision.
• Knowledge to analyze Telephony cost and propose cost reduction by doing periodic cost benefit analysis.
• Good working knowledge of working on computer.
• Well versed with usage of Office Apps.
• Good Knowledge on Service Now or other ticketing tools.
• Excellent communication and customer service skills with strong attention to details and highly organized.
• Experience in using a Helpdesk based ticketing system like ServiceNow is a plus.
• Familiar with ITIL process like Incident/Problem/Change/Release/CMDB Management.