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K2 Services
Analyst, Information Technology
Join K2 Services in Chicago as an IT Analyst. Leverage ServiceNow ITSM skills to manage incidents, enhance user experience, and ensure SLA compliance. Benefits include growth opportunities and a supportive environment.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
IT Service Management
Incident Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 7, 2025
We are seeking a motivated Information Technology Analyst to join our IT team. The ideal candidate should have experience with ServiceNow ITSM, be detail-oriented, and maintain high standards of customer service while adhering to Service Level Agreements (SLAs).
Requirements
- 1+ years of experience in a Desktop Support or IT Help Desk role.
- Proficiency in ServiceNow ITSM or similar ticketing system for incident and request management.
- Basic understanding of Windows, macOS, Office 365, VPN, and remote troubleshooting tools.
- Experience in inventory control and IT asset management.
- Strong knowledge of SLA adherence and ability to prioritize tasks effectively.
- Excellent communication and customer service skills with a problem-solving mindset.
- A desire to help technical and non-technical users with IT issues.
- Experience communicating within a corporate environment.
- Thinking creatively on how to improve the user experience.
- Ability to lift and move IT equipment as needed.
- Adhere to company dress code (collared or K2 branded shirt).
Benefits
- Opportunities for growth and learning in an IT career path.
- A collaborative and supportive work environment.
Requirements Summary
1+ years of experience in Desktop Support or IT Help Desk role, proficiency in ServiceNow ITSM, and basic understanding of Windows, macOS, Office 365, VPN, and remote troubleshooting tools
