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CommScope Inc.
Analyst, IT Service Desk
Join CommScope Inc. as an IT Service Desk Analyst in Hyderabad. Provide first-level support using ServiceNow. Requires 3+ years IT experience. Benefits include flexible shifts.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
The Analyst, IT Service Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems.
Requirements
- Bachelor’s Degree: Preferably with 3+ years of experience in IT support or help desk environments.
- Experience in IT troubleshooting (hardware, software, networking, mobile devices).
- Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar).
Benefits
- Flexible shift rotations to maintain 24x7x365 service coverage.
- Opportunity to work in a global IT support team.
Requirements Summary
3+ years of IT support experience, knowledge of Service Desk and ticketing systems, and ITIL Foundation certification (preferred)
