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American Tower
Analyst Maintenance
Join American Tower in Buenos Aires as a Help Desk Analyst. Utilize ServiceNow for ticket management, ODN troubleshooting, and network resource oversight. Equal opportunity employer.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
American Tower is seeking a Help Desk (NOC) Analyst to manage corrective maintenance across ATC’s Fiber business in Argentina. The role involves handling incidents, resolving issues, and ensuring compliance with technical procedures. The position requires using ticket management platforms like ServiceNow.
Requirements
- Management of network resources.
- Monitoring and tracking of tickets handled by field technicians.
- Troubleshooting and diagnosing possible causes of failures in the ODN.
- Ensuring compliance with ATC’s technical procedures for ODN maintenance.
- Ongoing communication with Back Office providers.
- Reporting and analysis of tickets.
Benefits
- Equal opportunities
Requirements Summary
MTB requires network resource management, ticket handling, ODN troubleshooting, and adherence to technical procedures. Experience in ticket management platforms like ServiceNow is expected
