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European Bank for Reconstruction and Development
Analyst, Product Eng Serv. Now
ServiceNow Analyst at EBRD Sofia: Configure HRSD/WSD modules, Employee Center portal, and HR workflows. 2-5 yrs exp required. Hybrid, flexible benefits, wellbeing-focused.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - Human Resources
Job description
Posted on:
November 11, 2025
Step into the world of digital employee experience with this exciting Engineering opportunity to configure and support Service Now for our HR and Workplace Service Delivery teams.
Requirements
- Configuring HRSD modules, including case templates and HR workflows
- Designing and maintaining the Employee Center portal
- Creating, editing, and organising HR and workplace-related knowledge articles
- Configuring lifecycle event templates, such as onboarding and offboarding
- Configuring basic Workplace Service Delivery modules, such as desk and room booking systems
- Testing HRSD and WSD workflows
- Resolving basic employee requests within HR and Workplace Service Delivery
- Preparing and updating documentation for HRSD/WSD workflows, processes, and user guides
- Creating basic reports and dashboards for tracking HR metrics and workplace utilisation
- Configuring FSM modules, including task assignments and workforce scheduling
Benefits
- Flexible working arrangements
- Hybrid working arrangement
- Comprehensive suite of competitive benefits
- Employee wellbeing prioritised
- Sustainability, equality, and digital transformation at the heart of what we do
Requirements Summary
2-5 years of experience in engineering, experience with ServiceNow fundamentals and employee service workflows
