Analyst, Product Eng Serv. Now

Join our team as a vital Engineer on our ServiceNow GRC platform, where you'll help build, configure, and support IRM, BCM, and compliance modules that protect critical operations and drive governance excellence. This is your opportunity to grow fast in a high-impact environment.

Requirements

• Supports senior developers in configuring IRM, BCM, and GRC modules to meet specific business team requirements, ensuring alignment with EBRD standards.
• Assists in developing and testing workflows for risk assessments, compliance management, and business continuity processes.
• Contributes to keeping risk registers, control libraries, and compliance records up to date, ensuring data accuracy and availability for the business teams.
• Prepares training materials and user guides for GRC business teams, ensuring users understand how to utilise module features effectively.
• Provides first-line support for GRC-related issues, such as system errors or data discrepancies, escalating more complex problems to senior team members.
• Participates in testing module configurations and enhancements to ensure they align with business requirements and meet functional expectations.
• Assists in tracking the progress of GRC-related system enhancements and provides status updates to the business teams.
• Adheres to predefined guidelines and best practices when configuring modules, ensuring changes align with governance policies.
• Helps to ensure audit logs and evidence are captured correctly within the GRC module to support compliance activities.
• Provides feedback and suggestions for improving workflows and module configurations based on business team feedback.
• Assists other Service Now modules as needed

Benefits

• Hybrid and flexible working arrangements
• Comprehensive suite of competitive benefits
• Sustainability, equality, and digital transformation at the heart of what we do
• Employee wellbeing prioritized