Analyst (Service Desk)

Sapiens is seeking an Analyst (Service Desk) to join their Bangalore team. The role involves being the first point of contact for customers and internal users, collecting issue details, and managing tickets.

Requirements

• Total Experience of at least 2+ years in 24/7 ServiceDesk environment with application support experience
• Good hands-on and knowledge on Incident and Major Incident Management, Service request Management processes
• Good knowledge on Problem management process
• Good hands-on experience in working in a dynamic high-pressure environment dealing with multiple aspects at the same time
• Good hands-on experience in ticketing tools like ServiceNow
• Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
• Ready to work in rotational shifts and offs without any issues
• Team player who believes in collaborating with team members and lending extra support wherever needed

Benefits

• Flexible work arrangement combining remote and in-office work