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Genetec
Analyste support applicatif - D365 CRM / Application Support Analyst - D365 CRM
Join Genetec in Montreal as an Application Support Analyst for D365 CRM. Leverage your 3+ years of experience with CRM and ticketing systems like ServiceNow. Enjoy a competitive salary, flexible schedule, and great benefits.
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
We are seeking an experienced Application Support Analyst for Microsoft Dynamics 365 CRM. The role involves triaging, resolving, and escalating application issues, as well as contributing to knowledge sharing and continuous improvement. This is a full-time, hybrid position.
Requirements
- Minimum 3 years of application support experience with at least 2 years supporting Microsoft Dynamics 365 CRM implementations
- CRM Knowledge (understanding of CRM business processes, data relationships, and workflow configurations)
- Proven experience with ticketing systems (JIRA, ServiceNow, Zendesk) and ITIL best practices for incident management
- Skills in problem-solving, collaboration, time management, and ability to multitask
Benefits
- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility
Requirements Summary
3+ years of Dynamics 365 experience, 2+ years supporting implementations. Requires CRM knowledge and strong problem-solving abilities
