Application Help Desk Support Specialist

We are seeking a proactive and skilled Application Help Desk Support Specialist to support and evolve our IT services beyond basic help desk operations. This individual will play a key role in ensuring high-quality service delivery by handling escalated support issues, contributing to continuous improvement efforts, and supporting ITSM processes like incident, problem, and change management.

Requirements

• Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship.
• Associate’s Degree in related business field or equivalent combination of technical training and experience.
• Experience with ServiceNow modules including incident, problem, or change request modules.
• Strong knowledge of ITSM/ITIL practices and a service-oriented mindset.
• Experience in troubleshooting technical issues across software, hardware, networks, and enterprise systems.
• Experience in writing technical documentation.
• Familiarity with SLAs, service catalogs, and knowledge management practices.
• Demonstrated strong decision-making and problem-solving skills necessary to resolve end-user technical problems.
• Proficient interpersonal skills necessary to effectively collaborate as part of a cohesive team working with multiple customers and organizations simultaneously with time constraints.
• Proficient written and verbal communication skills necessary to effectively prepare, present and explain technical information to others.

Benefits

• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)