.svg)
Abacus Technology
Help Desk Technician
Join Abacus Technology as a Help Desk Technician in Quantico, VA. Leverage ServiceNow for ITSM, providing top-tier support for AFOSI. IAT Level II required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 13, 2025
Help Desk Technician job opening at Abacus Technology in Quantico, VA. Provide technical support for the US Air Force Office of Special Investigations (AFOSI) with a focus on customer service and call/ticket resolution at differing classification levels.
Requirements
- 3 years' experience in technical support including at least 2 years of service desk experience and PKI/LRA experience
- Certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements)
- ITIL v3 or v4 Foundations desired
- Experience with Active Directory
- Experience managing ticket resolution ITSM, such as ServiceNow and Remedy
- Experience with mobile device management, including handling mobile device requests, issuing devices, administering accounts, and troubleshooting mobile devices
- US citizenship
- Current Top Secret clearance with SCI access (TS/SCI)
Benefits
- Abacus Technology is an Equal Opportunity Employer
Requirements Summary
3 years of technical support experience, IAT Level II certification, and experience with Active Directory, ServiceNow, and mobile device management
