Application Service Mapping / Discovery Analyst

The Service Mapping/Discovery Analyst will play a critical role in the service mapping process and will be responsible for administrative functions related to ServiceNow Discovery as well build and maintain accurate application service models. The role involves developing and maintaining service models by working directly with the application subject matter experts and mapping out their infrastructure components.

Requirements

• Existing ServiceNow System Administrator experience or equivalent role, understanding the way ServiceNow is designed and configured (relationships tables).
• Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.
• In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. – Hyper-V, VMware.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work