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RSM US LLP
Application Support Administrator
Join RSM US LLP as an Application Support Administrator in San Salvador. Leverage ServiceNow for ticketing, support Workday HCM, and enhance integrations. Competitive benefits!
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
Application Support Administrator responsible for monitoring Workday and Azure application jobs, integrations, and logs to identify application issues and opportunities, providing technical support, and creating RCAs.
Requirements
- Basic understanding of Workday HCM and integrations
- Exposure to Workday reporting tools
- Familiarity with ticketing systems like ServiceNow
- Strong written and verbal communication skills
- Enthusiastic about learning new technologies and systems
- Detail-oriented with a focus on documentation and process improvement
- Collaborative team player who builds relationships across departments
- Capable of performing root cause analysis and escalating issues appropriately
Benefits
- Competitive benefits and compensation package
- Flexibility in your schedule
- Opportunity to balance life’s demands and serve clients
Requirements Summary
1-3 years Application support background and experience working in a call center/phone support environment, Associate’s degree in information systems, Business, Communications or related Field preferred, or equivalent experience
