Application Support Agent

We are Netcompany, a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. As an Application Support Agent, you will handle and triage support tickets, provide first-line support, and collaborate with support teams, developers, QA, and analysts.

Requirements

• Bachelor degree in IT, Computer Science, or equivalent experience
• Up to 2 years in IT support or helpdesk roles
• Familiarity with ServiceNow or similar tools
• Basic knowledge of IT support and troubleshooting
• Good communication and teamwork skills
• Comfortable with MS Office

Benefits

• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities
• Continuous learning opportunities
• Personalized development plan