Application Support Agent Junior (3 Months Contract)

We are looking for an Application Support Agent Junior to provide individual support, log and follow up on incidents, and conduct training sessions in French and English. The role requires excellent communication skills, patience, and adaptability. The successful candidate will work in a modern environment, with a competitive compensation package and opportunities for continuous learning and career growth.

Requirements

• Excellent verbal and written communication skills in French and English
• Patient and empathetic, particularly when assisting users with low digital literacy
• Strong active listening skills to address user concerns effectively
• Familiarity with authentication tools (e.g., mobile apps, security keys, e-ID)
• Experience with ticketing systems, ideally ServiceNow (a plus)
• Ability to deliver clear, structured training sessions and webinars
• Being comfortable supporting elderly users with varying levels of technical ability
• Team-oriented, adaptable, and collaborative in international, multicultural settings

Benefits

• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth